[email protected]

Tawseela – Multi-Service Delivery & Ride-Sharing Platform

Tawseela is a multi-service on-demand platform that lets customers book water tanks, gas cylinders, delivery trucks, tow trucks and shared rides in one app. Providers compete with live price and time offers.

Tawseela
Technology

Technologies we used

Project Overview

Tawseela is a mobile and web platform connecting customers with nearby service providers. It has separate customer and provider apps for Android and iOS, plus a web admin dashboard. Providers within a set radius receive requests in real time and send quotes. Customers compare offers, approve, pay in milestones, chat and track the driver live. The app is bilingual (English and Arabic, with RTL support).

Get In Touch

Project Challenges

  • ✓ Supporting five different services (water, gas, delivery truck, tow truck, ride-sharing) in one app, each with its own booking flow.
  • ✓ Matching customers only with nearby, relevant providers.
  • ✓ Building trust through a transparent offer and approval process.
  • ✓ Handling payment in stages (upfront and on completion).
  • ✓ Verifying providers with valid licences and keeping oversight.
  • ✓ Supporting Arabic and English with right-to-left layouts.

Project Solutions

  • ✓ Created service-specific request forms and workflows inside a single app.
  • ✓ Built radius-based matching that sends requests only to providers within 20–30 km.
  • ✓ Built a price-and-time offer system so customers can compare quotes and pick one.
  • ✓ Added milestone payments: upfront on approval, the balance after completion.
  • ✓ Added real-time map tracking and in-app chat between customer and provider.
  • ✓ Added push, SMS and email notifications for every major action.
  • ✓ Built an admin panel for provider KYC, service management, orders, analytics and CSV exports. Added a Trips Marketplace (Tawseela Car) for posting and booking shared rides.
  • ✓ Localised the app in English and Arabic with full RTL support.
Contact Us

Project Outcomes

  • One platform for five essential services.
  • Transparent, competitive pricing for customers.
  • Providers get a steady stream of nearby jobs and secure payments.
  • Admins get full visibility over users, orders and revenue.
  • A scalable foundation for adding new services.